Thursday, 17 October 2013

2014 Terms and Conditions

Your Booking Agreement with Ferreolus
Please read these booking conditions carefully.
General Terms and Conditions
These terms and conditions are applicable to all bookings made with Ferreolus including reservations made via other members of the travel community.
These terms and conditions apply equally to all residents of any country around the world.
1. Prices and price changes
1.1 We can guarantee the price of your booking in any major currency.  Prices are based on costs.
1.2 Students of 18 years plus enjoy a discount of 15%.  The same terms and conditions apply. Student identification  required.
 1.3 Group discounts are available for scheduled and personalised tours by mutual agreement.
 1.4 It is recommended that participants should be 14 years plus to participate in tours of two or more days.
 1.5 Scheduled tours prices include accommodation, all meals with wine or soft drink,  all transport and entry fees.  Scheduled tours do not include snacks, bar bills or airport transfers or arrival in the Languedoc.
 1.6 Personalised tours can be from half a day to 10 days in budget or luxury hotels and are priced accordingly.  The same terms and conditions apply except where negotiated and included in the written reservation and confirmation procedures.
2. Changes made to your Tour by us
2.1 Tours are continually improved and changes may be made to the scheduled tours as advertised.  We reserve the right to alter at any time any place visited, itinerary or hotel owing to unforeseen circumstances.

3. Personal travel insurance.
3.1 No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of  Ferereolus or the relevant service providers, we have to notify a change to your arrangements or we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description. A circumstance beyond our (or the relevant service providers’) control is one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes and bad weather situations or forecasts.  Every endeavour will be made to advise participants in advance of any alterations that are deemed necessary in the tour itinerary provided.   In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators.  Should the passenger fail to arrive or arrive late to a starting point or during the tour, then no liability can be accepted.

3.2 It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither Ferreolus nor our suppliers can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that a comprehensive travel insurance policy is purchased at the time of booking.
 3.3 You are responsible for your personal safety and for the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by appropriate authorities.  You agree to defend and indemnify Ferreolus and suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
• you or on your behalf in excess of the liability described above; or
• by third parties as a result of your breach of this agreement or the documents referenced herein or your violation of any law or the rights of a third party.

4. If you have a complaint
4.1 If you have cause for complaint whilst on your Tour please bring it to our immediate attention.  The health and safety standards that apply to the services you have booked should meet the local standards   If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.

5. Payment
5.1 Payments may be made by bank transfer, Paypal or credit card.  Bank transfer details are provided upon request.
5.2We accept most credit cards but not American Express.
5.3 Ferreolus does not charge a service fee for processing credit card payments.   Payment will be listed as “Ferreolus AS Duncan” on your credit card statement.
5.4 Prices are per person, unless otherwise specified. Prices include VAT and local taxes.
 5.5 25% of the tour price is paid at the time of booking.   The balance is settled no later than two months before the start date of your tour. 
 5.6 Price quotations are valid for 3 months and then subject to change without notice until a booking has been confirmed but not once a booking has been confirmed.
6 Refund and compensation policy
6.1 In the event that a venue is not visited due to unforeseen circumstances, an amount equal to the value of the admission will be refunded in full. 
6.2 When the full tour price has been paid  in advance 50% of the payment is refundable when the client cancels two months or more from the beginning of the tour date.   Tours cancelled within two months from the start of the reservation date are non-refundable.  Participants are advised to procure personal travel insurance in case of unexpected changes to their travel arrangements.

7 Personal conduct
7.1 We reserve the right to require any person from any tour, if we deem their actions or conduct offensive, or a nuisance to other passengers, to leave the tour. As such, we shall have no further liability

8 Luggage
8.1 Any items left in vehicles are left at the owner`s risk.  Ferreolus will not take responsibility for loss or damage to those items.

9. Special Requests
9.1 Please inform us at time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.
9.2 Ferreolus will normally take and may use photographs taken on  Cathar Country Tours.  Exceptions can be agreed on request.

10. Our liability to you
10.1 Unless caused by our own negligence we have no liability of any kind whatsoever to you or your party or dependants for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependants may suffer.  Ferreolus  its agents and suppliers also accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control.  Subject to the terms and conditions Ferreolus’ liability shall be limited to up to the price paid for the booked arrangements.  Ferreolus does not own hotels or restaurants and has no liability for loss or damage caused by the proprietors or operators thereof.
11. Passports and Visas
11.1 It is the responsibility of all participants,  regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger travels without the correct passport, visa, health insurance or any other required documentation.
12. Smoking
12.1 Smoking is only permitted out doors in French hotels and restaurants.  Bags for disposal of cigarette butts can be provided on request.
13. Food and drink
14.1 For safety reasons no hot food or drinks are to be carried onto our vehicles.
15. Hotel Reservations
15.1 The name and contact information of the accommodation provider will be available on your Catharcountry tour confirmation.
 15.2 You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Ferreolus cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Ferreolus or the hotel that this facility or feature will be available during your dates of stay before you make your reservation. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. You acknowledge that the inclusion in the hotel's facilities of car parking, means that a provision is made by the hotel for car parking.

16. English Law
 16.1 These Conditions and the contract between us are subject to English law and the exclusive jurisdiction of the English courts.

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